Cheats in hotel checks, unintelligible criteria, small arrangements between friends, checks quickly and badly done, unhappy customers… move around there is nothing to do with […]
Month: August 2020
The impact of hotel marketing on hotel customers
Coach Omnium publishes an unprecedented study intended to measure the performance of the commercial means used by hoteliers and chains to attract their customers. Far from […]
A White Paper on Hotel and Tourist Modernization to see more clearly
This second ” White Book on Hotel and Tourist Modernization” of the Committee for the Modernization of French Hotels , has just been published. It wins 5 years after the […]
Cascade of Trophies and Awards in the hotel industry
Winter is the rainy and snowy season, but also price reductions of all kinds. We know the Molières for the theater, the Victoires de la Musique […]
Social in the CHR: not pretty
Everyone knows that the profession of cafes, restaurants and hotels (CHR) encounters – among all its constraints – a huge employment problem. Finding staff, then motivating […]
RevPAR, did you say RevPAR?
RevPAR has established itself as the benchmark for hotel observatories. However, this indicator when it is alone, strictly speaking has no interest in understanding the hotel […]
FAQ: the new hotel classification in 20 questions
A few weeks before the deadline (July 22, 2012) beyond which hoteliers will have to withdraw any reference to their old classification (blue signs), here […]
Accessibility in the hotel industry: very few customers concerned
Law 2005-102 of February 11, 2005 for ” equal rights and opportunities, participation and citizenship of people with disabilities “ , sets the principle of generalized accessibility, integrating all […]
How the Internet has changed travelers
Internet destabilizes hoteliers because the Web has taken on incredible dimensions and impact in a very short time. But the Internet is not just a networked catalog […]
Online traveler reviews: an AFNOR standard that is useless
And here is another new standard in trompe-l’oeil, which one wonders what it will be used for . It is proposed to us this time by the AFNORgroup , the […]