Cheats in hotel checks, unintelligible criteria, small arrangements between friends, checks quickly and badly done, unhappy customers… move around there is nothing to do with […]
Category: Hotel Industries
The impact of hotel marketing on hotel customers
Coach Omnium publishes an unprecedented study intended to measure the performance of the commercial means used by hoteliers and chains to attract their customers. Far from […]
A White Paper on Hotel and Tourist Modernization to see more clearly
This second ” White Book on Hotel and Tourist Modernization” of the Committee for the Modernization of French Hotels , has just been published. It wins 5 years after the […]
Cascade of Trophies and Awards in the hotel industry
Winter is the rainy and snowy season, but also price reductions of all kinds. We know the Molières for the theater, the Victoires de la Musique […]
RevPAR, did you say RevPAR?
RevPAR has established itself as the benchmark for hotel observatories. However, this indicator when it is alone, strictly speaking has no interest in understanding the hotel […]
FAQ: the new hotel classification in 20 questions
A few weeks before the deadline (July 22, 2012) beyond which hoteliers will have to withdraw any reference to their old classification (blue signs), here […]
Accessibility in the hotel industry: very few customers concerned
Law 2005-102 of February 11, 2005 for ” equal rights and opportunities, participation and citizenship of people with disabilities “ , sets the principle of generalized accessibility, integrating all […]
The difficult marriage of the hotel industry and the Internet
Hoteliers are discovering that the Internet is a fabulous chance to find clients, but also a real headache, and a tool that can turn out […]
OTA (*) : a chance for independent hoteliers?
OTAs are in the hot seat of the hotel profession. Well Named. What follows will undoubtedly annoy at first glance many hoteliers who gladly throw stones at […]
Hoteliers and restaurateurs: don’t their misfortunes come from… themselves?
The hotel and restaurant industries are going badly. Of hotels, nearly 2 have been closed every day for the past three years. 10 times more for restoration. As […]